We are committed to making The Old Town Hall accessible to everyone. If you have any access requirements, please let us know when booking.
Customers who wish to claim deaf or disability related concessions will need to provide details of their access requirements e.g. wheelchair space / aisle seat / front row seat etc. These details will be recorded electronically on your customer record on our booking system.
Please note that any details held on your customer record are confidential.
For first time access bookers, you will be asked for proof of disability living allowance (or another piece of formal documentation). Please note that Blue badges for cars are not suitable for this purpose.
Companion Ticket Policy
One concession ticket for the companion of a deaf or disabled person, who is not able to attend the event unaccompanied, is available on shows that offer a concession price.
Wheelchair Access -
The theatre has space for up to 3 wheelchair users in the front row (stage level). There is lift access to the theatre and gallery café/bar (the platform lift maximum load is 400KG) There is a stair riser from street level to the Box Office main foyer (the stair riser maximum load is 225KG).
Wheelchair Access - The Cellar Club
The Cellar Club has space for up to 6 wheelchair users. There is lift access to The Cellar Club from street level. (the platform lift maximum load is 400KG). When booking a wheelchair space in The Cellar Club, we allocate 1 chargeable ticket and 1 free ticket to accommodate the space required for the wheelchair. There are a maximum of 6 wheelchair spaces in The Cellar Club.
There are 4 spaces for Blue badge holders in the adjacent St Mary’s Church car park with level access through to The Old Town Hall and The Cellar Club entrances.
There are an additional 3 spaces for Blue badge holders in the High Street car park with level access through to The Old Town Hall and The Cellar Club. You would need to use the pathway from the car park through St. Mary’s Church yard and follow the pathway underneath The Old Town Hall arches. Turn right once you reach the High Street. and you are outside The Old Town Hall.
A unisex accessible toilet is on the first floor (theatre level) of The Old Town Hall.
A unisex toilet is in the basement (Cellar Club level) for The Cellar Club.
Guide, hearing and working dogs are welcome in all areas of The Old Town Hall and The Cellar Club. If dogs are accompanying customers, please advise the Box Office so that seating with suitable access can be arranged. If possible, please advise us of your requirements at the time of booking so that staff can be prepared for your visit.
Hard of Hearing
The theatre has an inbuilt induction loop. You can access this from any seat in the theatre by switching you hearing aid to “T” position.
Quiet Area - Theatre Performances only
Here at The Old Town Hall we are able to offer customers, who may need to take a break from being in the theatre, a quiet area within the Gallery Cafe / Bar to sit. Please be aware that should the performance have an interval, then the Gallery Cafe / Bar will become busy during this time, so you may wish to return to the Theatre space during the interval.
For full details on disabled access at The Old Town Hall, please visit the DisabledGo website.
For more information and to discuss your access requirements please call 01442 228091 or email email@example.com