Terms and Conditions

Published: 2nd July 2021

1. Your Tickets

Once purchased, tickets cannot be exchanged, resold or refunded.

Tickets cannot be offered for sale from within The Old Town Hall except from the Box Office by our ticketing team.

Once a ticket is purchased at full price, no discounts or concessions will be made retrospectively.

Refunds, credit vouchers and exchanges will only be offered in the event of cancellation or rescheduling.

Refund, credit vouchers or exchange must be requested from your point of purchase and can only be claimed by the person who made the booking. Refunds will only cover the face value of the tickets and any associated booking fees.

Only tickets purchased through the Box Office or approved agents are valid for admission.

Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Reselling a ticket makes it void and the ticketholder may be refused entry.

Some performances may have specific conditions of sale. These will be listed on the event pages for that event on this site and it is the responsibility of the ticket holder to check this before they purchase tickets.

Tickets may be restricted to a maximum number per person for certain events.

The Old Town Hall reserves the right to make alterations to the advertised programme.

Tickets are required for each child attending a performance. All customers aged 14 years or below must be accompanied by an adult aged 18 years or over. Some performances and/or specific seating areas may have different age restrictions. It is the responsibility of the ticket holder to check any restrictions before they purchase tickets. The policy relating to children at The Old Town Hall does vary considerably depending on the individual event and specific event age restrictions or recommendations can be found on the individual event page.

Babies 18 months and under may be admitted with a Babes in Arms ticket available from the Box Office on the day of the event. Children older than 18 months will require a ticket and seat. Please note that not all events allow Babes in Arms.

1.2 Covid-19

To make life simple, if you purchase tickets from us and you can’t make it for any of the reasons below, we will refund all or some of your tickets in full as requested or offer you a credit voucher or exchange if you would prefer.

  • You, anyone you live with or anyone in your party is displaying symptoms associated with COVID-19
  • You, anyone you live with or anyone in your party has tested positive for COVID-19
  • You, anyone you live with or anyone in your party has been asked to isolate as part of the governments Test & Trace system
  • A local lockdown restricting your travel to the performance

All refunds, credit vouchers and exchanges are subject to our normal terms and conditions. We might ask you to provide us with evidence to support your request – for example, your track and trace notification.

2. Attendance

Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

The unauthorised use of cameras, audio and video equipment is not permitted. Purchase of a ticket means you consent to filming, photography and sound recording which may include you as a member of the audience and its use in commercial distribution without payment or copyright.

Food and drink may not be brought into the building.

It is against the law to smoke in The Old Town Hall. The use of e-cigarettes is also prohibited.

For security reasons, bags may on occasions be searched as a condition of entry.

Mobile phones and other electronic devices are distracting to other audience members. Please ensure they are switched off.

The Old Town Hall reserves the right to refuse admission.

2.1 Violence Towards Staff

Our staff are committed to creating an unforgettable experience for everyone visiting The Old Town Hall and treating everyone with respect. We ask that you show them and your fellow audience members respect too.

Physically or verbally abusive or threatening behaviour towards our staff or members of our audience is offensive and unacceptable. Any such incidences will be investigated and appropriate action taken.

If you are attending an event and someone is acting in an intimidating, aggressive or threatening manner, please speak to any member of staff who can contact the Duty Manager.

3. Internet Usage

We reserve the right to block access to The Old Town Hall’s website, or to cancel a booking, when we believe that a person is using automated means to check availability or purchase tickets.

You agree that you will not use any software or technology that could interfere with the performance of, or place an unreasonably large load on, The Old Town Hall’s website.

4. Social Media Guidelines

We trust users to be responsible, and the huge majority of people who post on our channels respect that trust. The Old Town Hall may report, remove or request the removal of any content that it considers to be unlawful (or which promotes unlawful conduct) or which it deems inappropriate, including but not limited to:

Obscene, offensive, hateful or inflammatory comments or comments that incite or condone violence against individuals or groups based on race or ethnic origin, religion, disability, gender, age, nationality, or sexual orientation/gender identity, or whose primary purpose is inciting hatred on the basis of these core characteristics
Threatening or abusive content or content that invades another’s privacy, or which harasses or causes annoyance, inconvenience or needless anxiety
Content showing harmful or dangerous acts
Pornography or sexually explicit content
Spam, scams, misleading content or metadata
Violent or graphic content. Some comments might offend you but won’t necessarily violate our guidelines.

We recognise that people think, feel and react in different ways. Assessing content may involve a delicate balancing act and our assessment may not please everyone all of the time.

5. Important Information

Loud music can damage hearing.

The Old Town Hall accepts no responsibility for any personal property brought to the venue.

Customers planning on driving to The Old Town Hall are advised not to leave valuables in their car.

CCTV is in operation on the premises for the purposes of crime prevention and detection.

Please consider our neighbours and leave The Old Town Hall quietly.

6. School Groups

All children must be accompanied by and remain under the care and control of a responsible adult at all times.

School groups must have a minimum ratio of one adult to ten children with at least two adults accompanying any group of children even if the group number is less than ten.

If you would like to receive a copy of our Child Protection Policy please contact the Admin Team.

Education ticket holders consent to the photographing and filming of themselves as members of the audience. It is the responsibility of the person in charge of the group to seek consent from parents or guardians in advance of the visit.

7. Feedback & Complaints

These terms and conditions are governed by English law.

If you have any feedback or a complaint relating to The Old Town Hall, you can contact us here


We reserve the right to amend or revise these Terms and Conditions at any time without notice. Any changes to the Terms and Conditions apply to your ticket purchase with immediate effect from the date of publication on our website.