MONEY BACK GUARANTEE
To make life simple, if you purchase tickets from us and you can’t make it for any of the reasons below, we will refund all or some of your tickets in full as requested or offer you a credit voucher or exchange if you would prefer.
You, anyone you live with or anyone in your party is displaying symptoms associated with COVID-19
- You, anyone you live with or anyone in your party has tested positive for COVID-19
- You, anyone you live with or anyone in your party has been asked to isolate as part of the governments Test & Trace system
- A local lockdown restricting your travel to the performance
All refunds, credit vouchers and exchanges are subject to our normal terms and conditions. We might ask you to provide us with evidence to support your request – for example, your track and trace notification.
ENHANCED CLEANING AND HANDWASHING STATIONS
We have installed an array of hand sanitiser units throughout the theatre. Please use these to keep your hands clean during your visit. Toilet facilities are also available to wash your hands and are checked on a regular basis.
Our cleaning team will be rigorously sanitising the theatre throughout the day, cleaning all touchpoint surfaces and high used areas.
From the 19 July 2021 legal requirements for visitors to wear a face covering when visiting Indoor venues in England have been removed. However, we politely request that visitors continue to wear face coverings to protect our team and other visitors to the venue. We understand that this may be a little frustrating, but please do appreciate that we are a small team and we want to protect our staff and our visitors health and safeguard our theatre for all to enjoy.
Our Front of House staff members will be wearing face coverings as an additional precaution when interacting with visitors.
Face coverings should be viewed as an additional control alongside the key controls of social distancing, hand washing and enhanced cleaning regimes and not instead of.
We understand that COVID has changed the world we live in but we would like to assure all of our patrons that disabled access continues to be our top priority. When visiting the theatre disabled patrons will continue to enjoy the same level of access as before
If you do have specific access requirements and this is your first time booking we would always suggest contacting our box office team who can assist with your visit.
You can find more information around access and how we can help on our website https://oldtownhall.co.uk/venue-info/Access
CARD AND CONTACTLESS PAYMENTS
To minimise contact between our team and visitors, we are now accepting card and contactless payments at our box office and bars. We are still accepting cash payments but we would request that customers pay using contactless where possible to help reduce contact.
We accept all major card providers, including Apple/Android Pay
FRIENDLY TEAM HERE TO HELP
If you are unsure of any of our Reopening Plan, or require assistance in any way, please speak to one of our front of house team members at our box office or throughout the venue. Alternatively, if you have any further questions ahead of your visit, get in touch with us at firstname.lastname@example.org
or call 01442 228091 to speak with our team.
We look forward to welcoming you back again soon!