See it Safely
We're proud to be See it Safely approved by Official London Theatre, and have received the Visit Britain 'We're Good to Go' industry standard mark, so you can feel confident knowing that staff, artists and audiences are always COVID-secure based on the latest government guidelines.
The Society of London Theatres (SOLT and UK Theatres) have developed the industry-wide See it Safely mark, so you can feel confident and safe knowing that the venue is COVID-secure and will be following the latest government guidance whenever you see the mark. Find the latest list of approved venues here.
PLEASE DON’T VISIT IF FEELING UNWELL
If you are unwell ahead of your visit, please do not attend the theatre, as doing so may place our team and other visitors at risk. If you have any symptoms of COVID, are awaiting a test result or have tested positive in the past fourteen days, please do not visit. The same applies if you live with someone / share a support bubble with someone who has exhibited symptoms, is awaiting a test result or has tested positive within the past fourteen days.
Face coverings are now a legal requirement throughout your visit to help keep everyone safe, except when eating or drinking, for visitors aged 11+. Please advise staff if you’re exempt.
We understand that this may be a little frustrating, but please do appreciate that we are a small team and we want to protect our staff and our visitors health and safeguard our theatre for all to enjoy.
Our Front of House staff members will be wearing face coverings as an additional precaution when interacting with visitors.
ENHANCED CLEANING AND HANDWASHING STATIONS
We have installed an array of hand sanitiser units throughout the theatre. Please use these to keep your hands clean during your visit. Toilet facilities are also available to wash your hands and are checked on a regular basis.
Our cleaning team will be rigorously sanitising the theatre throughout the day, cleaning all touchpoint surfaces and high used areas.
MONEY BACK GUARANTEE
To make life simple, if you purchase tickets from us and you can’t make it for any of the reasons below, we will refund all or some of your tickets in full as requested or offer you a credit voucher or exchange if you would prefer.
You, anyone you live with or anyone in your party is displaying symptoms associated with COVID-19
- You, anyone you live with or anyone in your party has tested positive for COVID-19
- You, anyone you live with or anyone in your party has been asked to isolate as part of the governments Test & Trace system
- A local lockdown restricting your travel to the performance
All refunds, credit vouchers and exchanges are subject to our normal terms and conditions. We might ask you to provide us with evidence to support your request – for example, your track and trace notification.
We understand that COVID has changed the world we live in but we would like to assure all of our patrons that disabled access continues to be our top priority. When visiting the theatre disabled patrons will continue to enjoy the same level of access as before
If you do have specific access requirements and this is your first time booking we would always suggest contacting our box office team who can assist with your visit.
You can find more information around access and how we can help on our website https://oldtownhall.co.uk/venue-info/Access
CARD AND CONTACTLESS PAYMENTS
To minimise contact between our team and visitors, we are now accepting card and contactless payments at our box office and bars. We are still accepting cash payments but we would request that customers pay using contactless where possible to help reduce contact.
We accept all major card providers, including Apple/Android Pay
FRIENDLY TEAM HERE TO HELP
If you are unsure of any of our Reopening Plan, or require assistance in any way, please speak to one of our front of house team members at our box office or throughout the venue. Alternatively, if you have any further questions ahead of your visit, get in touch with us at firstname.lastname@example.org
or call 01442 228091 to speak with our team.
We look forward to welcoming you back again soon!