Accessibility Info

Our shows are for everyone!

Booking Access Tickets

Concession tickets are held aside for people who have access needs. These are now bookable online as well as in person via our Box Office, over the phone, or by email.

Before trying to book access tickets online please contact the Box Office on 01442 228091 or email so that we can register your access requirements on your customer account. We will then talk you through the access booking process so that you can book your tickets online for any future bookings.

If you'd like to let us know of any additional requirements, would like more details about our venue or the show, or simply want to chat about your needs, please contact the Box Office at or call 01442 228091.

Companion Ticket Policy

One concession ticket for the companion of an Access User, who is not able to attend the event unaccompanied, is available on shows that offer a concession price.

About Our Venue

Our building is fully wheelchair accessible and there is a wheelchair accessible lift to all floors. There is an accessible toilet upstairs in the Gallery and in The Cellar Club. The Theatre and The Cellar Club has an inbuilt induction loop. You can access this from any seat by switching you hearing aid to the ‘T’ position.

Wheelchair Access - Theatre

The theatre has space for up to 2 wheelchair users in the front row (stage level). There is lift access to the Theatre and Gallery (the lift maximum load is 400KG). There is a stair riser from street level to the Box Office main foyer (the stair riser maximum load is 225KG).

Wheelchair Access - the Cellar Club

The Cellar Club has space for up to 6 wheelchair users for safety reasons. There is lift access to The Cellar Club from street level (the lift maximum load is 400KG).

Accessible Toilets

Unisex accessible toilets are on the first floor (theatre level) of The Old Town Hall at the back of the Gallery and in the basement (Cellar Club level) for The Cellar Club.

Assistance Dogs

Assistance Dogs are very welcome in all areas of The Old Town Hall and The Cellar Club. Please let us know in advance if you are bringing your dog and we'll have a water bowl and a comfy spot reserved.

Relaxed Performances

Relaxed Performances are open to everyone but particularly support people with additional needs. They are primarily designed to support people with autism, learning difficulties, or other sensory and communication needs by providing a more relaxed environment in which to experience a show. At a Relaxed Performance it's OK to move around, make noise or to leave the auditorium.

We provide a free Visual Story to help you prepare for the visit. For the performance itself, we make the house lights a little brighter, soften any loud and surprising noises and remove or amend any moments of audience interaction. We also provide a ‘chill-out’ space so you have the option to be in a quiet room before, during or after the performance.

Captioned Performances

Live captioning assists people who are Deaf or hard of hearing or benefit from reading the dialogue alongside the action.

Deaf Friendly Shows

Shows that are highly visual with little or no language used are categorised as deaf-friendly.

Virtual Story

A virtual story of the layout of our theatre and how a typical show would run can be accessed by clicking below.

Additional Information

For full details on disabled access at The Old Town Hall and other venues, please visit the AccessAble website.


The Old Town Hall is always looking for ways to improve accessibility and customer service for our guests. If you have any feedback regarding the access bookings page of our website, or the process of booking access seats online, please do let us know by emailing